Returns & Exchanges

At TrueKicks, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we offer returns, refunds, and exchanges within 7 days of receiving your order.

Eligibility for Returns & Exchanges:

• The item must be unused, unworn, and in its original condition with tags and packaging intact.
• Returns must include the original proof of purchase.
• Items that are damaged due to misuse, wear and tear, or improper handling are not eligible for returns or exchanges.
• Exchange requests are subject to stock availability.

Refund Process:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days via the original payment method.
• Shipping costs are non-refundable, except in cases where the product was damaged or incorrect upon arrival.

How to Request a Return or Exchange:

To initiate a return or exchange, please contact our customer support team at syedhassanmujtabazaidi1@gmail.com & 03360222391 with your order details. Our team will guide you through the process.